PRIVACY POLICY

VERSION  LAST UPDATED 14.10.20

Landmark Inns Limited t/a The Font, Manchester (company number: 3491590) of 7-9 New Wakefield Street, M1 5NP and POPBEV Ltd t/a The Font, Chorlton (company number: 11422942) of 115-117 Manchester Road, M21 9PG

Your personal information will be collected by Landmark Inns Ltd (unless stated otherwise in this policy).

ABOUT THIS PRIVACY POLICY

This privacy policy explains what information Landmark Inns may collect about you, how Landmark Inns may use such information, and the steps Landmark Inns takes to ensure that it is kept secure. This policy also explains your rights in respect of your personal data.

Landmark Inns takes your privacy very seriously and is committed to protecting your personal information.

Please ensure you have read and understood the terms of this privacy policy before browsing our website, making a table reservation, making an enquiry, purchasing tickets, signing up for our mailing list, signing up to any of our loyalty schemes and/or accessing the Wi-Fi available at the Venue.

Please note that the Website and other digital platforms Landmark Inns provides may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our Website and our own digital platforms. Landmark Inns recommends that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.

HOW TO CONTACT US

If you have any questions about the information we hold on you please contact our data protection officer by email at: tombeynon@fontbar.com, write to us at 7-9 New Wakefield Street, M1 5NP or call us on 0161 2360944.

INFORMATION WE COLLECT ABOUT YOU & HOW WE USE IT

Landmark Inns will always strive to process your information in a manner reflecting our wider operations. In line with GDPR, we will process your details only when you have given us your consent, and to optimise our offerings to better reflect your needs as a customer through marketing and our operations, both on our own platforms and through third parties. If we are to use your information for this purpose, we will alert you to this and, when providing personal information, ask you to opt-in.

We collect information depending on your own interactions with us – this may be signing up to an app, reservations, submitting an enquiry form, using, order at table services, logging onto WiFi, registering for Track & Trace or other correspondence. Our websites and other assets may collect the following data:

• First name
• Surname
• What gender you identify as
• Contact information (email, phone number, post code)
• Demographic information (for example, date of birth)
• Other information relevant (such as pages viewed on our websites or apps)

Our data is only ever used for Landmark Inns related business. This is done in order to provide customers with optimal service, and to better serve their needs. We collect and process data to improve our offerings, as well as answering your questions and potentially:

• Emailing you to keep you up to date on the latest offerings of our bars and events that may be of interest to you. In this case, you will always be given the option to opt out of receiving these communications.
• Ensuring that our customers are kept up to date with changes to Landmark Inns and related businesses
• To customise our website and related assets to reflect your interests
• To conduct market research
• To optimise our website to better reflect the needs of our wider customer base
• Provide information to the relevant authorities collected by Track & Trace if required

We will only use your personal information to provide you with information of events deemed to be of interest to you.

Landmark Inns Marketing would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. These include:

• The Font, Manchester
• The Font, Chorlton
  

All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy.

MONITORING AND CCTV
Please note that for your safety and security, CCTV is in operation in all of our premises which are open to the public (both inside and at the entrance(s) to and in any outdoor areas of the Venue).

Such CCTV footage is retained for up to 30 days following initial collection and may be shared with the police or other relevant crime-fighting agencies following a substantiated request.

RETENTION – HOW LONG WE STORE YOUR PERSONAL INFORMATION

Landmark Inns stores the different types of personal information we hold for different periods depending on why and how Landmark Inns is holding and using such data. Our retention periods are as follows:

• where we are holding your personal information on our mailing database or as part of our loyalty schemes, for so long as you wish to continue to be part of our mailing list or loyalty scheme (as applicable). Even if we no longer send mailings to you or remove you from our loyalty scheme, we may keep your name and email address on a separate repression list for a number of years following this for the purpose of ensuring that our mailings are not inadvertently shared with you).
• where we are holding your personal data to enable us to carry out a reservation, for 90 days following the date such reservation has been completed (i.e. the date on which your table is booked with us), unless you have chosen to join our mailing list (in which case the personal data will be held for so long as you wish to be part of our mailing list).
• where we are holding your personal data for customer service reasons or to deal with an enquiry you have submitted, for such period as is necessary to ensure that your query has been dealt with fully and properly in accordance with our usual standards (this will normally be around thirty days following the date of collection).

‍DISCLOSURE OF YOUR INFORMATION

IN ORDER TO PROVIDE OUR PRODUCTS AND SERVICES TO YOU OR TO OTHERWISE FULFIL CONTRACTUAL ARRANGEMENTS THAT WE HAVE WITH YOU, WE MAY NEED TO APPOINT OTHER ORGANISATIONS TO CARRY OUT SOME OF DATA PROCESSING ACTIVITIES ON OUR BEHALF.

We may share your personal information with the following third parties who shall process such information on our behalf:

• MyGuestList (Sprout) who store our mailing database and send communications on our behalf.
• Our payment processor(s) in respect of in-venue and online purchases.
• Wireless Social, who provide our guest Wi-fi in our Venues.
• NowBookIt who manage our online reservations system.
• LOKE who manage our loyalty app
• Aeroplane – website management
• Analytic partners who assist us in improving our Website.

We may also share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms of use or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.

In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.

INTERNATIONAL TRANSFERS

MyGuestList (Sprout) (who, as referred to above, holds our mailing database and sends our mailings on our behalf) is located in the Australia. MyGuestList (Sprout) participates in and has certified its compliance with the EU Privacy Shield Framework and is committed to protecting your personal information.

ACCESS & DISCLOSURE OF YOUR INFORMATION

To unsubscribe from our mailing list or change the information we hold about you follow the link at the bottom of each communication we send to you or contact us at tombeynon@fontbar.com or by phone to 0161 2360944.

MORE ABOUT YOUR INFORMATION – YOUR RIGHTS

YOU HAVE VARIOUS RIGHTS IN RESPECT OF THE PERSONAL INFORMATION WHICH LANDMARK INNS HOLDS ABOUT YOU. YOU MAY CORRECT, UPDATE OR REQUEST PERMANENT DELETION OF YOUR PERSONAL INFORMATION AT ANY TIME BY EMAILING US AT TOMBEYNON@FONTBAR.COM OR IN WRITING TO THE ADDRESS BELOW. PLEASE INCLUDE YOUR NAME, ADDRESS, DATE OF BIRTH AND EMAIL ADDRESS WHEN YOU CONTACT US AS THIS HELPS US TO ENSURE THAT WE ACCEPT AMENDMENTS ONLY FROM THE CORRECT PERSON.

We encourage you to promptly update your personal information if it changes.

You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address below if you wish to exercise this right.

You also have the right to object to our use of your personal information for direct marketing (including any profiling we carry out for this purpose) or where this is likely to cause or is causing you damage or distress. Please contact us at tombeynon@fontbar.com or in writing.

OUR PROTECTION OF YOUR INFORMATION

Your personal information will be collected, stored and used securely by Landmark Inns. We have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we hold and adhere to the latest security best practices and methodologies.

UNDER 16S

As a licensed premises we do not hold information on anyone under 18 for the purposes of marketing. This is (one reason) why we request year of birth on our forms.

CHANGES TO THIS POLICY / COMPLAINTS  

Any updates to our policy will be published on the Website.

If you wish to make a complaint please contact tombeynon@fontbar.com.

You also have a right to complain in respect of Mission Mars’ use of your personal data to the Information Commissioners Office but please contact us before you escalate your complaint.

COOKIES

Information about our use of cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps Landmark Inns to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that Landmark Inns store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We may use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website and use our reservation and purchase services.

Analytical/performance cookies. They allow Landmark Inns to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps Landmark Inns to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our Website. This enables Landmark Inns to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our Website, and other sites such as Facebook, the pages you have visited and the links you have followed. Landmark Inns will use this information to make our Website and the advertising displayed on it more relevant to your interests.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

Except for essential cookies, all cookies will expire after 24 months, although some will expire prior to this.
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